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SoundPro

Frequently Asked Questions

Everything you need to know about sourcing audio products from SoundPro

Our standard MOQ varies by product category: Bluetooth speakers start at 50 units, headphones at 100 units, and PA systems at 10 units. We are flexible — contact us for trial orders and sample requests.

Absolutely. We provide full OEM/ODM service: custom logo printing, color options, packaging design, and even custom driver tuning. Our R&D team can bring your concept to market in 4-8 weeks.

All products are CE, FCC, RoHS, and REACH certified. Specific models also carry IPX waterproof ratings (IPX4-IPX7), and our batteries are UN38.3 certified for safe air/sea shipping.

Sample orders ship within 24 hours via DHL/FedEx (3-7 days). Bulk orders typically ship in 15-25 days after deposit. We support FOB Shenzhen, CIF, and door-to-door DDP shipping to USA, Europe, Middle East, and Southeast Asia.

Yes! We encourage sample evaluation. Sample cost is refunded on your first bulk order. We ship via express within 24 hours of sample order confirmation.

We offer 12-month warranty on all products against manufacturing defects. Extended warranty options are available for bulk buyers. Our after-sales team responds within 24 hours.

Yes, our 15-person R&D team includes industrial designers, acoustic engineers, and packaging designers. We release 20+ new models every quarter.

We accept T/T (bank transfer), L/C at sight, Western Union, and Trade Assurance on Alibaba. Standard terms: 30% deposit, 70% before shipment. Net 30 terms available for qualified repeat buyers.

Still Have Questions?

Our sales team is ready to help. Reach out via WhatsApp, email, or the contact form.